Configuration

Configure PricePilot sync, reservation, and integration settings.

Once Recharge is connected, configure sync and reservation options:

1. Navigate to the PricePilot app in Shopify.
2. Set your sync options, including the lookahead period, grace period, and lowest price guarantee.
   • Lookahead period: how many days ahead PricePilot looks for upcoming renewals to price sync.
   • Grace period: PricePilot will not update prices for subscriptions charging within this window, so nobody sees a last-minute price change.
   • Guarantee lowest website price: when enabled, customers always get the lowest price on your website. Price decreases ignore the grace period. Use it if you offer a best-price guarantee.
   • Free shipping protection: when enabled, PricePilot will not increase a subscription price when the increase comes from shipping costs. Set a threshold that separates a shipping-related change from a product price change.
   • Increase cooldown: once a subscription's price has been increased, PricePilot will not increase it again for the chosen window (off by default, up to 7 days). Use it when your Shopify prices change several times a day. Decreases are never delayed. See Price Sync.
3. Configure your reservation options.
   • Reservation days: how many days ahead PricePilot reserves stock for your subscribers.
   • To choose which products are eligible for reservation, open the Products section of PricePilot.
     • Select Apply to all products in the store to select all products up to your plan limit.
     • Select Manually upload a CSV of products to upload the list of eligible products (Pro plan or higher). The CSV needs a Handle column identifying the parent product, the same format Shopify product exports use.
   • To put certain subscribers first when stock is tight, turn on Prioritise VIP customers.
     • Search for customers to add them to the manual VIP list. You can save up to 500 manual VIP customers.
     • Add up to 3 Shopify customer tags for tag-based VIP matching. Tag values must match the customer record in Shopify exactly.
     • Manual VIP customers always take priority over tag-matched VIP customers.
     • VIP priority applies to newly available stock only and never displaces an existing reservation.
4. (Optional) To send subscription price change events to Klaviyo, open Integrations and click Connect Klaviyo. OAuth is the recommended setup; Use manual API key instead is the fallback.

PricePilot syncs prices every 2 hours and reserves stock every 2 hours. You can also trigger a price sync manually at any time.

For VIP setup in detail, see VIP Priority.