VIP Priority

Give selected subscribers first pick of newly available stock.

Available on all plans with Stock Reservation enabled. VIP Priority gives selected subscribers first pick of newly available stock before standard customers are considered.

Use it to protect inventory for high-value subscribers, wholesale accounts, or anyone else who should be first in line when stock is tight.

How it works

1. Turn on Prioritise VIP customers in the Stock Reservation settings.
2. Add manual VIP customers by searching for a customer and saving their email.
3. Add up to three Shopify customer tags for tag-based VIP matching.
4. Save your settings.

On each reservation run, PricePilot checks the manual VIP list and the Shopify tags before allocating newly available stock.

Priority order

PricePilot applies VIP priority in this order:

1. Manual VIP customers
2. Tag-matched VIP customers
3. Standard customers

Manual VIP customers always outrank tag-matched VIP customers. Existing reservations are never displaced. VIP priority affects only stock that becomes available for a new reservation run.

Configuration rules and limits

• You can save up to 500 manual VIP customer emails.
• You can save up to 3 Shopify customer tags.
• Shopify tags must match the customer record in Shopify exactly.
• Manual VIP customers are matched by customer email.
• Projected charges are treated the same as scheduled charges, so VIP priority still applies when Reserve Beyond Scheduled Charges is enabled.

Choosing between the two

Manual VIP customers

Use the manual list when you know exactly which subscribers should come first. Add vip@brand.com and founder@brand.com, for example, and those customers are considered before any tag-based VIPs or standard customers when inventory becomes available.

Shopify customer tags

Use tags when your VIP audience changes often or is already managed in Shopify. Add the tag wholesale or vip, and any customer whose Shopify record carries that exact tag is treated as a VIP during reservation runs.

Checking the result

After a reservation run:

• Check the reservation report for the Priority Reason column.
• Check the out-of-stock report for the same Priority Reason column when demand exceeds available stock.
• In Shopify, VIP-created draft orders include the vip-priority tag.

Common values in Priority Reason include:

• manual-list for manual VIP customers
• vip-tag:<tag> for tag-matched VIP customers
• standard for all other customers

For more on the reservation workflow itself, see Stock Reservation.